Privacy Policy

Last updated: April 19, 2026

This Privacy Policy explains how Mastertuple (the “Service”, “we”, “us”, or “our”) collects, uses, and shares information about you when you access or use our website and related services, including learner experiences delivered directly to families and through schools or other institutional partners.

Information we collect

• Account and profile information: name, email, role, school or institution affiliation where applicable, and any details you choose to provide in your profile.
• Authentication data: when you sign in via our identity provider, we receive basic account details needed to authenticate you.
• Usage data: pages viewed, features used, progress data, quiz and assessment activity, and interactions that help us improve the Service.
• Device and log data: IP address, browser type, and similar technical information collected for security and reliability.

How we use information

• Provide, maintain, and improve the Service and its features.
• Personalize your learning experience and track progress.
• Communicate with you about updates, support, and important notices.
• Protect the security and integrity of the Service and prevent abuse.
• Comply with legal obligations.

Sharing of information

We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf (e.g., authentication, analytics, hosting), subject to appropriate safeguards. We may disclose information to comply with the law, enforce our policies, or protect rights, property, or safety.

Data retention

We retain personal information only for as long as necessary to provide the Service and fulfill the purposes outlined here, unless a longer retention period is required or permitted by law.

Your rights

Depending on your location and relationship to the learner, you may have rights to access, correct, delete, or restrict the use of personal information. To exercise these rights, contact us using the details below.

Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be completely secure, and we cannot guarantee absolute security.

Children’s privacy

Some Mastertuple experiences may be used by school-age learners through a parent, guardian, teacher, school, or other authorized institution. Where learners are minors, we expect account creation, consent, and platform access to be managed by a parent, guardian, school, or other authorized representative in line with applicable law.

If you believe a child’s personal information has been provided to us inappropriately, contact us and we will investigate and take the right action.

International users

If you access the Service from outside your home country, understand that your information may be processed and stored in jurisdictions where we or our service providers operate, which may have data protection laws different from those in your jurisdiction.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date above. Your continued use of the Service indicates your acceptance of the updated policy.

Contact

If you have questions or requests related to this Privacy Policy, contact us at hello@mastertuple.co.ke.